Frequently Asked Questions
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How long does it take to custom wedding ring?
Medividi Eterna usually takes 4-6 weeks making process. We recommend to have your slot minimum 2 months before your big day.
Where do you source your diamond?
Our natural diamonds, lab grown diamonds, and gemstones are from Indonesia, India, and US.
How is the payment requiry?
We require 75% DP for ring with diamond center stone and 50% DP for ring without diamond center stone.
Do I need to pay extra charge for shipping fee?
Our wedding rings' price are including shipping fee and special laser engrave.
What if I want to resize my ring?
We will be giving you free one-time resizing for minor differences (1 size smaller/bigger) within one year after order received.
What is included with each piece of jewelry?
Every piece comes with jewelry velvet box, packagin box, and certification of authenticity.
Can I sell back my ring to you?
We do not accept buyback and down payment is non-refundable under any circumstances.